FAQ

WHEN IS THE EVENT?

November 11, 2017

WHAT TIME IS THE EVENT?

Session 1: 12:30pm - 4:00pm

Session 2: 5:30pm - 9:00pm

HOW DO I BUY TICKETS FOR THIS EVENT?

Click here to purchase tickets.

HOW DO I CONTACT TICKETMASTER CUSTOMER SERVICE?

Ticketmaster customer service can be reached at 1-800-745-3000.

IS THERE AN AGE LIMIT TO GET INTO THE SHOW?

No one under the age of 21 will be allowed entrance in the festival! This includes designated drivers who must also be at least 21 years of age. NO children, toddlers, infants, strollers, or pets are permitted. No one will be admitted without a valid photo ID (no exceptions). Proper identification is the responsibility of the attendee. Failure to present proper, valid photo identification (driver’s license or passport) will result in denial of entry with no refund offered.

WHERE IS NYCB LIVE, HOME OF THE NASSAU VETERANS MEMORIAL COLISEUM LOCATED?

1255 Hempstead Turnpike, Uniondale, New York 11553. Click here for directions

IS THERE A SPECIFIC AREA FOR TAXI, LIMO AND RIDESHARE DROP OFFS/PICK UPS?

YES. With the remodel of the venue, a specific drop off/pick up area has been designated for your convenience. Attendees traveling via rideshare booking company or being picked up/dropped off by a personal vehicle, limo or taxi should enter at Lot 9, Section A of the Ford Parking Lot—on the west side of Nassau Veterans Memorial Coliseum.

IS THE EVENT INDOORS OR OUTDOORS?

The event is indoors in the exposition hall.

WHAT DOES ADMISSION INCLUDE?

Admission includes a souvenir five oz. tasting cup with a two ounce pour line. You are welcome to sample any beer that the brewers have.

WILL FOOD BE AVAILABLE?

There will be food available for sale at the expo. Food does not come with the price of admission.

HOW DOES THE DESIGNATED DRIVER TICKET WORK?

A designated driver ticket is available for $12. Designated drivers do NOT receive a tasting glass. They are able to enjoy all the activities of the expo except they are not allowed to drink any beer. Any designated driver who is seen drinking will be escorted out immediately.

IF I BUY ONE TICKET, CAN I GO TO BOTH SESSIONS?

A ticket can only be used for the session you selected when you purchased your ticket.

I HAVE A TICKET FOR SESSION 1, CAN I USE IT TO GO TO SESSION 2 INSTEAD?

No, you are only permitted to use the ticket for the session you purchased. The scanners are programmed with the ticket number and will reject your ticket.

WILL THERE BE A COAT CHECK?

Yes, a small fee will be charged by the event charity who will be running this area.

IS THERE A FEE TO PAY FOR PARKING?

Yes, the venue will be charging $5 to park.

ARE CHILDREN OR PETS PERMITTED TO ATTEND?

For your own safety, NO children, toddlers, infants, strollers or pets, other than service dogs, are permitted. If turned away, the admission ticket for the caregiver will not be refunded.

IS SMOKING PERMITTED AT THE VENUE?

Smoking will not be permitted inside the venue. There is a designated smoking area outside the venue.

IS THE EVENT WHEELCHAIR ACCESSIBLE?

Yes

WHAT ITEMS ARE PROHIBITED?

Starfish Junction Productions is dedicated to the safety and security of ALL attendees, exhibitors, staffers, and guests. Please use common sense and remember that what seems harmless to you may appear like a threat to someone else. All attendees must adhere to show rules, are subject to search upon entering the event, and are prohibited from bringing in the following items:

· outside alcohol, glass bottles, cans, outside food/beverages, metal water bottles
· weapons (i.e. knives, pepper spray, stun-guns, any concealed weapons, firearms, etc.), illegal drugs, chemicals, fireworks, smoke bombs
· unapproved pamphlets, handouts, advertisements, etc.

Smoking (including the use of e-cigarettes or vape pens) is prohibited in the venue/under tents. Smoking is only permitted in designated smoking areas.

Infants/Children/Strollers…No one under 21 will be admitted. Valid photo ID is required for entry.
No pets are permitted at the event (unless they are service dogs with accredited tags/paperwork)

Event management reserves the right to handle each occurrence on a case by case basis. Depending on the item, the guest may either be asked to remove the item from the facility or dispose of the item, or may be ejected from the facility.